Frequently Asked Questions

Frequently Asked Questions – SabShape

1. When will my order ship?
All orders are processed within 24 to 48 hours. Once processed, you will receive a tracking number via email.

2. How long does shipping take?
We offer fast & free shipping on all orders. Delivery typically takes 7 to 10 business days, depending on your location.

3. Can I cancel or change my order?
Orders can only be canceled or modified before 12:00 AM (midnight) on the same day of purchase. After that, the order is already being prepared for dispatch.

4. What is your return/refund policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original packaging. Please visit our [Returns Page] to initiate a return. for more return/refunds policies

5. When will I receive my refund?
Once your return is received and approved, please allow up to 10 business days for the refund to reflect in your original payment account.

6. What if my item is damaged or incorrect?
If you receive a damaged or wrong item, please contact us immediately at infosabshape@gmail.com with your order number and a photo for a quick resolution.

7. Do you offer international shipping?
Yes, we do ship worldwide but certain might not show up as we are still working to expand our international and global reach. Stay tuned as we expand to more locations soon!

8. How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can track your package directly through our website or the carrier's site.